Working with Ambiguity
Strengthen your ability to navigate unclear situations with practical tools, clear thinking and steady communication. This course is designed for mid-to-senior level professionals, managers, and emerging leaders.
Course overview
Uncertainty is a normal part of modern work and can disrupt clear thinking, good decisions and steady progress. This one day workshop helps participants build practical tools to stay grounded, communicate clearly and move work forward even when the path is not fully defined.
Through discussion, short activities and real examples, the course explores how people respond to unclear situations and how small shifts in mindset and behaviour can make work feel more manageable.
The course is designed for mid-to-senior professionals, managers, and emerging leaders who need practical ways to navigate fast moving or unpredictable environments. Participants leave with simple approaches that support clear communication, thoughtful choices and consistent progress when things feel uncertain.
What you'll learn
- Recognise the difference between technical problems and adaptive challenges, and when “not knowing” is actually a leadership strength
- Understand and manage the cognitive and emotional impacts of uncertainty for themselves and others
- Adopt a mindset of curiosity and experimentation, replacing the pressure to be right with a drive to learn
- Communicate with clarity and honesty, even when the way forward is unclear
- Use practical tools to navigate ambiguity and move forward with adaptive action
Course modules
Module 1: Understanding ambiguity
Clarify what ambiguity is, why it shows up in modern work, and how it affects decision making and behaviour.
Module 2: How the brain responds to uncertainty
Learn the cognitive and emotional patterns triggered by uncertainty and practical ways to manage them.
Module 3: Mindset shift: learning over certainty
Explore how curiosity, experimentation and flexible thinking support better outcomes in unclear situations.
Module 4: Communicating when you do not have all the answers
Practise simple communication tools that build trust, reduce confusion and keep people aligned.
Module 5: Moving into adaptive action
Apply practical tools to assess options, test small steps and progress work without full clarity.
Module 6: Group discussion and application
Work through real scenarios with peers and test the tools in situations relevant to your context.
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Module 1. Understanding ambiguity
Clarify what ambiguity is, why it shows up in modern work, and how it affects decision making and behaviour.
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