Quality Assurance
Build the skills required to give and receive feedback, and to ensure final products are logically sound and error-free. In partnership with FrankCapability.
In-Person
11 Jun 2027 | Wellington (Pipitea)
19 Nov 2027 | Wellington (Pipitea)
Can’t make these dates or want a private course?
Course overview
Build the skills required to give and receive feedback, and to ensure final products are logically sound and error-free.
This course builds the technical and interpersonal skills needed for ensuring advice is logically sound and error-free.
This course is best suited for whole teams who wish to establish a shared view of quality advice. Individuals at all levels also benefit from attending this course.
Build the skills required to give and receive feedback for better collective decisions, and to ensure final products are logically sound and error-free
What you'll learn
On completing this course, you will learn:
- how to undertake a rigorous proofread
- how to undertake a rigorous peer review
- approaches for giving feedback well.
- approaches for receiving feedback well.
Course modules
Module 1: Proofreading
- A systematic approach to proofreading.
- Your organisation’s style guide.
- Common formatting inconsistencies.
- Create a style sheet.
- Accessibility guidelines.
- Checklists.
- A simple style guide.
Module 2: Peer review
- Overall narrative of a product.
- Templates.
- Executive summary.
- Background/context.
- Analysis.
- Advice.
- Risks.
- Recommendations.
- Next steps.
Module 3: Giving and receiving feedback
- Different feedback scenarios.
- Feedback can be given in different ways.
- Running a feedback round.
- Principles for effective feedback.
- Components of kindness.
- Active listening for effective feedback.
- Tips for giving and receiving feedback.
Further Information
Format
This practical and engaging facilitator-led, live learning session is delivered either in-person in one day or online in three two-hour sessions. Learners can ask questions, share experiences and work through real challenges together. We provide all the supporting resources needed.
Related courses
Effective Use of Data and Analytics for Organisations
Human-Centred Design Fundamentals in an AI World
The Art of Confident and Creative Communication
