Giving and Receiving Feedback
Build practical skills to give and receive feedback with clarity, confidence and a focus on growth. This course is designed for people who work in team environments, where clear communication and learning agility will be key to you and your teams success.
Course overview
Feedback is one of the most powerful drivers of learning, performance and retention, yet many people find it uncomfortable to give and hard to receive. This interactive workshop equips participants with the mindset, language and tools to have feedback conversations that are clear, respectful and future-focused. Drawing on evidence-based frameworks and practical exercises, participants will learn to give feedback that motivates change and receive feedback with openness and curiosity, even when it feels uncomfortable.
What you'll learn
- Distinguish between types of feedback and use each intentionally.
- Apply the DIRECT feedback framework to structure clear, future-focused feedback conversations that motivate change without causing damage.
- Recognise and manage common emotional and cognitive reactions that make giving and receiving feedback challenging.
- Seek, receive and integrate feedback effectively, using practical strategies to clarify, contextualise and apply what they hear.
- Build a culture of feedback through everyday actions that normalise open conversations.
Course modules
Module 1: Why feedback feels difficult
Explore the beliefs, habits and workplace norms that make feedback uncomfortable and learn how these can be shifted.
Module 2: Types of feedback
Understand the main forms of feedback and when each is most useful in day-to-day work.
Module 3: Asking for feedback
Learn practical ways to seek feedback clearly, set context and invite useful insight.
Module 4: Managing reactions
Recognise common emotional and cognitive reactions and apply strategies to stay steady and curious.
Module 5: What good feedback looks and sounds like
Identify the elements of clear, constructive feedback and practise language that supports understanding.
Module 6: Giving feedback for growth
Use a simple framework to structure clear, future-focused conversations that motivate change.
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