Mastering Intercultural Competency
Develop the knowledge, skills and attitudes needed to operate in a multicultural world.

Course overview
This course is designed to build on the foundational knowledge acquired in the Foundations of Intercultural Competency course, offering a deeper exploration of cultural, cross-cultural, and intercultural theory and application. The course aims to equip participants with advanced skills and insights to foster inclusivity, and mutual respect among diverse groups of people in both professional and personal settings. Delivered as a 3-hour online synchronous session, the course is targeted at individuals who have completed the introductory course and want to further enhance their knowledge, skills, and awareness. Through lectures, small group discussions and case studies, participants will develop an action plan addressing specific intercultural issues within their work and/or personal lives.
What you'll learn
- Learn about a variety of theories and frameworks for understanding cultural dynamics and their implications.
- Explore a range of techniques for effectively resolving intercultural conflicts and leading diverse teams.
- Develop case studies and action plans that address real-world intercultural challenges and apply their knowledge and skills to these issues.
- Learn about a range of cultural frameworks and models that can be used to understand cultural dynamics.
- Develop an understanding of techniques for managing and resolving intercultural conflicts and exercising leadership in multicultural contexts.
- Demonstrate effective communication strategies through response to case studies and interactivities.
- Propose action plans to address real-world intercultural challenges.
Benefits for your organisation
- Enhanced Productivity: Empower your administrative team with the skills to utilise digital tools effectively, leading to improved workflow and efficiency.
- Improved Collaboration: Foster a collaborative environment through the use of modern technology, ensuring seamless communication and teamwork.
- Increased Engagement: Equip your professionals to create impactful social media campaigns, enhancing your organisation’s online presence and engagement with stakeholders.
- Stronger Cybersecurity: Protect your organisation from potential cyber threats by instilling best practices in cybersecurity among your administrative staff.
- Adaptability to Change: Prepare your team to adapt to emerging technologies and digital trends, ensuring your organisation remains competitive in a rapidly evolving landscape.
Upcoming Courses & Delivery Options
04 Jun 2025 | Online
Duration: 2 Half-days
$695
excl. GST
06 Nov 2025 | Online
Duration: 2 Half-days
$695
excl. GST
Can’t make these dates or want a private course?