Introduction to Managing Difficult Conversations for Teachers
This webinar will highlight the scope of a difficult conversation and will present the four aspects of such a conversation.
Course overview
The course will cover:
- Conflict styles
- How to start
- How to respond
- Managing emotions
- How to change the dynamic
You will be taken through a tried and true method for managing difficult conversations and the skills that are required to do this well. Of course it is an art and so will require practice and finesse to do it well.
In partnership with
What you'll learn
- Recognise the styles of conflict
- Name the four conversations within a difficult conversation
- Explore the skills for managing a difficult conversation
- Have time to practice preparing for a conversation, crafting a starting statement and look at ways to change the interaction
Outcomes
As you practice these skills over time you will find that life becomes that little bit easier. Your organisation will see that differences are managed in a calm and respectful way and that there will be outcomes that are sustainable.
Further Information
Format
This course is delivered fully online through a 1.5 hour webinar session. Live sessions are interactive, combining group discussion and practical exercises. Group size is limited to ensure maximum engagement and collaboration.
Related courses
Restorative Foundations: Health and Disability
Leadership in the Global Enterprise Experience
Trainer’s Toolkit
